AEGIS Loss Control is pleased to announce its latest webinar, Electric Utility Call Center Safety Talk, August 3, at 2 pm EDT.
Who should attend
Utility employees responsible for call center operations, customer service representative training, call monitoring and quality assurance, and public safety are strongly encouraged to participate in this webinar.
These critical employees are the first line of defense in responding to reports of abnormal conditions, such as a low hanging wire, leaning pole, natural gas odor, or other emergency condition. How these calls are handled can be vital to protecting life and property.
What is covered
This one-hour training webinar provides an overview of the Electric Utility Call Center Safety Talk, focusing on improving the utility’s emergency call handling procedures and practices. The webinar offers opportunities to learn from AEGIS Loss Control’s collective experience regarding emergency call handling operations from a public safety and risk management perspective.
For more information or to register for the Call Center Safety Talk or other Loss Control products and services, contact Michelle Battagliese by e-mail or at 201.508.2855.
About the presenter
This program will be presented by Laura Strowbridge, Electric Utility Technical Lead in AEGIS’ Loss Control Division. Laura has been with AEGIS for 13 years and has conducted hundreds of electric operational risk assessments for AEGIS Members. Prior to joining AEGIS, Laura held engineering and management positions at New York State Electric and Gas and Rochester Gas and Electric Corporation, including Vice President of Technical Services and Manager of Distribution Planning & Standards. Laura has a B.S. degree in Electrical Engineering from Virginia Tech and an MBA from Rochester Institute of Technology. She is a registered Professional Engineer in New York State.
About AEGIS Loss Control Webinars
AEGIS Loss Control is proud to host a series of webinars focusing on electric, natural gas, water and renewable operations, as well as on fire protection and generation stations. Risk managers and member company employees who work in safety, engineering and operations roles can attend from the convenience of their home or office. Click here to be alerted to our upcoming webinars or to access past webinars posted on our website.