We live in a very dynamic, high-risk environment fueled by social isolation, high unemployment, fear of social disorder and the rise of conspiracy theory extremism, which can propel people into taking violent actions. It is important for utilities to understand these threats and to take appropriate steps to mitigate the risk of violence in the workplace, both in the office and in the field. An important step toward mitigation is training and empowering frontline employees with verbal de-escalation skills and techniques, which can lead to reasonable interactions and conflict resolution.
The webinar will cover these topics:
- · Strategic Overview of Threats to the Energy Sector
- · What is Verbal De-escalation?
- · Remaining Situationally Aware
- · Understanding the Psychology of Conflict
- · Verbally De-escalating a Conflict
- · Know When to Disengage
- · Elements of a Corporate WPV Prevention Program
- · Security Considerations
- · The Importance of Training
- This webinar will be presented by William Flynn, former Principal Deputy Assistant Secretary with the US Department of Homeland Security. He currently is a Principal with The Power of Preparedness (TPOP), a next generation e-learning provider of preparedness and security training, who has partnered with AEGIS for the past several years to bring training to member companies. Bill is also president of Garda Risk Management LLC, specializing in homeland and national security policy and operations with a focus on critical infrastructure security and resilience. Additionally, he is a Senior Fellow at George Washington University, Center for Cyber & Homeland Security. Bill previously served as the Principal Deputy Assistant Secretary, Infrastructure Protection, US Department of Homeland Security. He joined the federal government after 24 years with NYPD, and responded on 9-11 to the terrorist attacks on the World Trade Center. He holds a baccalaureate degree in criminal justice from St John’s University and a graduate degree in organizational psychology from Columbia University.