Normally at this time, we would be heading back to the office or starting a vacation with family and friends after a successful AEGIS Policyholders' Conference. In the spirit of the conference, here is an update on your mutual and a thank you for your partnership and ongoing support.
We have been working remotely in the U.S. and London since March and will continue to do so for the foreseeable future. We appreciate your response to our recent survey regarding our remote communication and service capabilities. The feedback we received was positive and illustrates that we are working as efficiently remotely as we were before the transition. This could not be done without your support, and for that we are truly grateful. If circumstances improve, know that we have established a plan and process for a phased return to the office.
AEGIS ended 2019 in its strongest financial position ever. Please take a moment to look at our 2019 Annual Review, which is available on our website, where you will also find our 2020 Policyholder Update. These update slides show that despite the unprecedented circumstances of the coronavirus pandemic and the related volatility in the investment markets, our surplus stands strong and your mutual continues to support member needs. This support is exemplified by our plans to continue to expand limits across all lines of business at a time when the commercial market is reducing or withdrawing support. In addition, AM Best has just reaffirmed our A Excellent rating with a stable outlook. The recently issued AM Best press release is posted on our website, and the full report will be posted in the coming weeks.
You will notice that the AEGIS website has been updated. It has a new look and feel, with a more responsive design that makes it easier to use on your mobile devices, and many of our videos and webinars have been moved to the public side of the site to enable wider distribution. While on the site, we encourage you to review our underwriting product profiles and to reach out to our staff to discuss how we can help meet your needs in this changing market.
Finally, thank you again for your support. Please follow this link to our website to view our 2020 Policyholder Update, which provides a summary of our midyear financial and operational results. Click on the arrow to launch the online presentation or open the PDF file to print a paper copy. If you have any questions or comments, please reach out to me or any of our staff.
President & CEO