Utility companies are frequently faced with litigation arising from catastrophic injuries suffered by members of the public and company employees. These injuries can result from events such as electrical contacts, gas explosions and exposure to toxic substances. Resultant injuries, including severe burns, brain damage, paraplegia, quadriplegia and loss of limbs, can serve as a difficult backdrop for the defense. In catastrophic injury cases, there is often an overwhelming empathy factor. Yet such injury cases are defensible, and can be mitigated, if properly prepared, investigated, negotiated and presented to a jury. This panel will address the issues surrounding the successful defense of such cases. Attendees will gain a better understanding of major injury claim management and defense tactics.