AEGIS North America
About AEGIS
Corporate Information
  • Overview
  • Annual Review
  • Why AEGIS?
  • Financial Ratings
  • Leadership
  • AEGIS Videos
  • Employment Opportunities at AEGIS
Leadership
  • Board of Directors
  • Senior Officers of AEGIS Insurance Services, Inc.
News & Events
  • Overview
  • News Archive
  • Past Events
Services
Underwriting
  • Overview
  • Our stable, tailored approach
  • Products
  • AEGIS London
  • Premium Credit Program
  • Risk Management Advisory Committee (RMAC)
  • Underwriting Resources
Claims
  • Overview
  • Our collaborative approach
  • Litigation Services
  • AEGIS Structured Settlements
  • Claims Task Force
  • Claims Professional Profiles
  • Claims Resources
  • EPL in the Pandemic: Resources and Materials from Jackson Lewis
Loss Control
  • Overview
  • Our unmatched expertise
  • Utility Services
  • Property Services
  • Videos & Webinars
  • Loss Control Task Force
  • Loss Control News
  • Active shooter preparedness e-training
  • Loss Control Resources
Resources
Divisional Resources
  • Underwriting
  • Claims
  • Loss Control
Contact Us
  • Overview
  • Division Heads
  • Office Locations
  • Directions
  • Hotels
  • FAQs
  • COVID-19 Policy Update
My AEGIS
  • Overview
  • Staff Directories
  • Review of Major Liability Losses
Sign In
  1. AEGISlink
  2. New & Events
  3. Events
  4. 2015
  5. Call Center - Emergency Call Handling
News & Events
  • News & Events
    News Archive
    Past Events
    • 2023
    • 2022
    • 2021
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    • 2015

Call Center - Emergency Call Handling

Wednesday, Sep 02, 2015 | Online

Please register now for the next in the series of monthly webinars conducted by AEGIS Loss Control - Emergency Call Handling - which will be held on Wednesday, September 2, from 1:00 pm to 2:00 pm, Eastern Daylight Time.

The majority of calls received by customer service representatives (CSRs) at a utility call center involve the usual, routine, but none-the-less important questions about billing issues, payment arrangements, new service requests, disconnects, or general questions regarding utility service.  But it’s that one call that a CSR must always be prepared for – and it doesn’t happen very often –  a call regarding an emergency situation.  When an emergency call comes in, the questions a CSR asks, the information and advice the CSR provides to the caller, and the CSR’s interaction with the dispatcher to send a first responder to the location can make the difference between a successful or a tragic outcome.

Callers who contact utility call centers to report potential electric and natural gas emergencies expect to receive accurate information and guidance regarding situations that appear unusual or dangerous, such as downed electrical conductors or leaking natural gas.  It is important for CSRs to handle the calls properly, understand what callers are describing, obtain accurate information, and offer advice to protect life and property. 

This webinar will be presented by Kayla Dillard-Arneson, Customer Service Training Specialist, at Minnesota Power.  Kayla will discuss how Minnesota Power and Superior Water, Light and Power ensure that their CSRs are trained and prepared to handle emergency calls. 

Calendar
  • Event Details
  • Webinar Recording

© 2023 AEGIS

+
  • Legal Disclaimer
  • Terms of Use
  • Privacy Policy
  • Contact Us