Utility companies are frequently faced with litigation arising from catastrophic injuries suffered by members of the public and company employees. These injuries can result from events such as electrical contacts, malfunctioning equipment, gas explosions and exposure to toxic substances. Resulting injuries, including multiple fatalities, major burns, brain damage, carbon monoxide poisoning, paraplegia, quadriplegia and dismemberment, can serve as a difficult backdrop for the defense. In a catastrophic injury case, there often is an overwhelming empathy factor. Yet such cases are defensible and can be mitigated if properly investigated, prepared, negotiated and presented to a jury. This panel will address issues surrounding the successful defense of punitive damages; the use of social media to question claimed damages; the effective use of structured settlements in negotiating life care plans and medical liens; and questioning the mild traumatic brain injury claim. Attendees will gain a better understanding of major injury claim management and defense tactics.